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#APPLE APP STORE CUSTOMER SERVICE HOW TO#
#APPLE APP STORE CUSTOMER SERVICE PASSWORD#

I think that the quickest and most convenient way to get answers to your support questions is to chat with Apple. Please note that if you need hands-on technical support for your iPhone, iPad, Mac, Apple TV, or AirPods, you can get expert advice at the Genius Bar. In fact, a lot of users prefer chat assistance over emails and phone calls. You can arrange a chat with an Apple Expert who specializes in your exact question.

Apple’s live chat offers faster response times, much faster than emails. One of them is live chat support. Live chat allows you to use instant / live (real-time) messaging to contact Apple’s support team via its website. If a reporting a problem request is unsuccessful or you have another issue you can also speak with Apple ➞ Choose your country or region - Official Apple Support Select your country, then a product.Ĭontact Apple for support and service ➞ "See a list of Apple phone numbers around the world."Ĭontact Apple for support and service ➞ "See a list of Apple phone numbers around the world.If you need help, Apple provides support for its products and services in many ways. They would have to initiate any refund request.

If a Family Sharing member made the purchase then you need to discuss this with that person.

#APPLE APP STORE CUSTOMER SERVICE HOW TO#

If a purchase is listed in your purchase history and you want to ask for a refund, read this article about how to request a refund for apps or content that you bought from Apple ➞ Request a refund for apps or content that you bought from Apple - Apple Support Unanticipated amounts may be grouped charges ( How apps, content, and subscriptions from Apple are billed - Apple Support ).Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge ➞ How apps, content, and subscriptions from Apple are billed - Apple Support ).If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud.

If you only see a charge in emails or texts that are not official Apple receipts, it is likely phishing attempts ( Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support ).

#APPLE APP STORE CUSTOMER SERVICE PASSWORD#

Purchases can be made with your ID if your Apple ID is compromised (read what to do ➞ If you think your Apple ID has been compromised - Apple Support ) or somebody else has access to your device (require a purchase password as explained in this article ➞ Require a password for App Store and iTunes purchases - Apple Support ).

Other possibilities to consider (not all may apply in your situation): "When you sign in to your financial institution website or mobile app and view your recent purchases from the App Store, iTunes Store, Apple Books, or for Apple Music or iCloud services, you may see an option-such as View Receipt-that allows you to view more details about your transaction." If you use Apple Card you may find this document helpful too ➞ If you see an Apple Services charge you don't recognize on your Apple Card - Apple SupportĪlso note this service: View your App Store and iTunes Store purchases directly from your financial institution - Apple Support The article also provides a specific link for contacting Apple if you cannot trace the source of charges. These may be purchases by family members if you are an organizer of a Family Sharing group, or possibly a second Apple ID you use. The support article If you see '/bill' on your billing statement - Apple Support explains how you can check your iTunes and App Stores purchase history, cancel subscriptions, and track possible sources of unrecognized Apple charges you may see on a bill. Somebody at customer service will likely do something similar anyway and you'll beat the wait time: You may find it faster to look at this list. Contact Apple for support and service by telephone -> Contact Apple for support and service - Apple Support